Privacy Policy
Last updated: July 17, 2025
Introduction
Genesis Haven Inc., along with its parent company, affiliates, and subsidiaries (collectively referred to as "Genesis Haven," "Company," "we," "our," or "us"), values your privacy. We are committed to protecting your personal information and complying with all applicable privacy laws in Canada.
This Privacy Policy outlines:
What types of personal and non-personal information we collect
How and why we collect, use, and disclose your information
Your rights and choices regarding your personal data
Our practices concerning the protection, storage, and retention of your data
This policy applies to all personal information we collect:
Through your use of our website: www.genesishaven.com (the “Website”)
Through email, text, or other electronic communications
When you use our services, apps, or interact with our advertisements
When you engage with our platforms on third-party websites or applications that reference this policy
By accessing or using the Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
What is “Personal Information”?
Under Canadian law, “personal information” refers to any data that can identify an individual, either on its own or in combination with other information. Examples include your name, email address, phone number, and IP address.
This Privacy Policy does not apply to information collected:
Offline or through other unrelated Company websites
By third parties, including affiliates, apps, or platforms that may link to or be accessible from our Website
Information We Collect
We may collect the following types of information:
1. Personal Information
Such as your:
Full name
Email and mailing address
Phone number
IP address
Billing details
User ID or login credentials
2. Non-Personal Information
Includes anonymous or aggregated data, such as:
Statistical usage data
Demographics (age group, region, etc.)
3. Technical Information
Collected via your browser or device:
Operating system, device type
Browser type and version
Time zone settings
Referrer and exit pages
Clickstream data
Interaction behavior (scrolling, clicking, etc.)
How We Collect Your Information
We collect your information through:
Direct interactions (e.g., forms, registrations, surveys)
Automated technologies, such as cookies and web beacons
Third-party services (e.g., analytics tools, partners)
User contributions (comments, reviews, uploads on the Website)
Use of Cookies & Tracking Technologies
Genesis Haven uses cookies and similar technologies to:
Personalize user experience
Analyze website traffic and performance
Store user preferences
Support security and fraud detection
Cookies may be browser-based or Flash-based. You can set your browser to refuse cookies, but this may affect the functionality of the Website.
To learn how to opt-out of personalized advertising, visit the Digital Advertising Alliance of Canada Opt-Out Tool.
How We Use Your Information
We use your data to:
Operate and maintain the Website
Provide requested products or services
Manage your account or subscription
Process payments and transactions
Send updates, offers, or promotional content (with your consent)
Analyze trends to enhance user experience
Enforce our legal rights or meet regulatory obligations
Disclosure of Your Information
We may share your information:
With our affiliates and subsidiaries
With third-party service providers (e.g., analytics, hosting, payment processing)
As part of a business transfer (e.g., sale, merger)
To comply with legal obligations or respond to court/government requests
To protect the safety of users and the integrity of our services
With third parties for marketing purposes only with your consent
We do not sell your personal data.
International Data Transfers
Genesis Haven may store or process data outside Canada. In such cases, data may be subject to foreign jurisdiction. All service providers are required to comply with this Privacy Policy and applicable Canadian privacy legislation.
By using our Website, you consent to such transfers.
Your Choices
You have control over:
Promotional Emails
You can opt out at any time by:
Clicking the “unsubscribe” link in emails
Adjusting your account settings
Emailing us at: privacy@genesishaven.com
Cookies
You can disable cookies in your browser settings. Some Website features may not function without them.
Data Security
We implement safeguards (physical, digital, and administrative) to protect your personal information, including:
SSL encryption for transactions
Firewall-protected servers
Restricted access to sensitive data
Despite our efforts, no system is 100% secure. You share your information at your own risk. Please use strong, unique passwords and protect your login credentials.
Data Retention
We retain personal information only as long as necessary to:
Fulfill the purposes for which it was collected
Comply with legal, regulatory, or contractual obligations
We may anonymize and use data for analytics and business improvement indefinitely.
Children Under 13
Our Website is not intended for children under the age of 13. We do not knowingly collect data from individuals under 13. If we discover such data, it will be deleted immediately. Please contact us if you believe a child has provided us with personal data.
Accessing & Correcting Your Data
You may access or correct your information by:
Logging into your user account
Emailing us at: privacy@genesishaven.com
We may verify your identity before processing your request. Some legal exceptions may apply.
Withdrawing Consent
You may withdraw your consent at any time by contacting privacy@genesishaven.com. Note that this may affect our ability to provide certain services.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with the latest revision date. If material changes occur, we may notify you via the Website homepage or email.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Genesis Haven Housing
Email: privacy@genesishaven.com
